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How Google Maps API Can Simplify Your Bilingual CRM

2013/08/02 by Michael Cole Leave a Comment

If you are making, marketing or implementing enterprise software in Asia, then you had better make it bilingual. And if you want to make software that people enjoy using then you need to be smart about how you incorporate all… Read More>>

merging customer lists

Why Your Company Should Only Have One Client List

2013/07/17 by Michael Cole 1 Comment

At RightSite, one of the most common customer requests that we get is for assistance in managing their many client lists.

Essentially, the idea is that a few hundred separate Excel files containing customer information can be made into… Read More>>

Santa list management

How Your Mailing Lists are Wasting Your Time and Money

2013/07/13 by Michael Cole Leave a Comment

Most companies have lots of lists, but not much useful information. Key client lists, email marketing lists, event invitation lists – at least five or six lists for each department. These lists are the enemy of your ROI.

For example,… Read More>>

top ten reasons for CRM failure

The Top Ten Reasons CRM Implementations Fail

2012/03/16 by Michael Cole Leave a Comment

As long time readers of Mingtiandi will know, I am a big fan of online management systems, and I am currently working on updating our CRM, or customer relationship management system.

CRMs are critical to managing a company’s sales process,… Read More>>

We Want You!

2008/03/28 by Michael Cole Leave a Comment

Friday afternoon – time for beer. But first it’s time to get a grip on what we accomplished this week here at Rightsite.

This was pretty uneventful week here in the Tongren Lu headquarters of Rightsite. But sometimes uneventful is… Read More>>

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